Refund and Returns Policy

Need to return something?

There are three things to check: 

• The expiry date – each item must have at least an eight month shelf life remaining from its expiry date.
• The packaging – each item must be packed in its original, undamaged package.
• The seals – each package must be unopened, unmarked and have its original seals intact, including the outer packaging.

Failed implant?
For failed implants, we require x-rays, completion of the Non-Osseointegration Documentation Form and the implant enclosed in sterile packaging. 

Faulty or damaged goods?
In the unlikely event that your item is faulty or damaged, please call our UK customer services team straight away on 01246 559 599

Please return your items to:
Returns Dept
bredent UK Ltd
Tapton Park Innovation Centre
Brimington Road
Chesterfield
Derbyshire
S41 0TZ

Please note that the cost and organisation of return shipping is the responsibility of the customer. We highly recommend using a tracked service, as goods remain your responsibility until they are successfully delivered to us. Returns will only be credited once they have arrived and been processed at our Head Office.

Please do not give any item(s) to your local bredent representative for return as this will delay the process.

Refunds

Our refunds and returns policy lasts for 6 weeks. If 6 weeks have passed since your purchase we will offer an exchange as long as we receive your return within 12 months. The exchange can be for a similar product at the same price e.g. same product but a different size. 

If we receive your return more than 12 months after your date of purchase, we will offer an exchange for a similar product but a different size. The exchange will be subject to a 15% processing fee.

There are a few things we can’t refund.. 

• Items purchased as part of a promotion
• Product(s) requiring special handling, such as refrigeration.
• Capital equipment, such as Thermopress 400 unit, Milling Unit, CPS screwdriver, etc.
• Software, unless otherwise stated in the software license.
• Partial returns of promotional purchases or discounted kits.
• Delivery charges

Need help?

Contact us at service@bredent.co.uk for questions related to refunds and returns.